Shipping policy

Shipping Policy

Last updated: 22 October 2026

Free shipping on every order

Every order ships free, with no minimum spend and no code needed.

Processing time

Orders are processed within [1–2] business days of being placed. Business days are Monday to Friday, excluding public holidays.

Estimated delivery times

Once your order has been processed, delivery usually takes:

Region	Estimated delivery
United States	[5–14] business days
United Kingdom	[5–14] business days
Australia	[5–16] business days
Canada	[5–14] business days
Europe	[5–14] business days
Rest of the world	[5–14] business days

These are estimates, not guarantees. Customs checks, carrier delays, peak seasons and public holidays can add time, so some orders take longer than the range shown.

Tracking

You'll get an email with a tracking link as soon as your order ships. Tracking can take a few days to show updates while your parcel moves between carriers.

Bundles and multiple items

Items in a bundle, and orders with several products, usually ship together in one parcel. Occasionally items arrive in separate parcels on different days.

Customs, duties and taxes

Any import duties or taxes not collected at checkout are set by your local customs office and are the buyer's responsibility.

Shipping address

Please double-check your address at checkout. We can't redirect a parcel once it has shipped, and orders lost because of an incorrect or incomplete address can't be refunded or replaced free of charge.

Late or missing orders

If your order hasn't arrived within 30 business days of being shipped, email support@definedlooks.com with your order number. See our Refund Policy for how we handle lost parcels.

Contact

Order enquiries: support@definedlooks.com